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What is required bandwidth or recording time for each H.264 DVR/ NVR/ Hybrid DVR connection?

 

Install Streaming Estimate application program to calculate the required bandwidth or recording time.
With Streaming Estimate program, the required bandwidth is equal to the recording time.

 

When ActiveX cannot be downloaded automatically, how to install ActiveX manually?

 

1. Firstly, inform the product model and then get ActiveX file. e.g.     Setup_16RP_ActiveX.exe
2. Access C:\Program Files and add a new folder.
3. Save ActiveX file in the new folder.
4. Execute ActiveX file, then it will generate .dll and .ocx files     automatically. Access C:\WINDOWS\Downloaded Program Files
    to confirm ActiveX has been installed successfully. e.g.     WATCH_16R Control

NOTE︰
1. Do not delete.dll or .ocx files; otherwise, it will cause installation     failed.
2. When ActiveX cannot be downloaded automatically, refer to the     user manual Optional Microsoft Internet Explorer Setup and     confirm IE Security Settings correct (Tools → Internet Options →     Security Settings).

 

On the web browser, remote images display slowly.

 

HDR-04RD/ 04RP/ 08RP/ 08RF/ 16RP

  1. This depends on Record Setup. Must set up Record Quality lower and Record FPS more.
  2. Besides, right click the mouse on the live image to display ActiveX control menu and set up Performance as High.
  3. In WAN, confirm downloading bandwidth is enough.

As long as the downloading bandwidth is not enough, it will cause the image and the audio distortion. Based on actual image and audio sizes, there is no recommended bandwidth.

HDR-04RD/ 04RP/ 08RD/ 08RP PRO
HDR-04KL/ 08KL
HDR-16AF
Hybrid HBR-04BE/ 09BE/ 16BE

  1. This depends on Web Page Quality Level (Local DVR Network Setup - Sever Setup - Web Page Port - Quality Level [Best/ High/ Medium/ Low]). Must set up Quality lower.
  2. Besides, right click the mouse on the live image to display ActiveX control menu and set up Performance as High.
  3. In WAN, confirm downloading bandwidth is enough.

As long as the downloading bandwidth is not enough, it will cause the image and the audio distortion. Based on actual image and audio sizes, there is no recommended bandwidth.

NOTE︰
In order to load each channel’s image with the split screen, it takes the loading time longer; however, the user can choose to receive sub streaming that can shorten the time.

The following models support sub streaming.
HDR-16AF
Hybrid HBR-09BE/ 16BE
Local Site︰MENU → Network Setup → Network Streaming Setup → Network

Streaming Mode︰Main Streaming/ Sub Streaming
(1) Main Streaming: It displays H.264 images with the split screen.
(2) Sub Streaming:It displays JPEG(CIF)images with the split screen.
No matter with Main or Sub Streaming, it displays H.264 images with the full screen.

 

The image is abnormal or not displayed on the remote site, but on the local site.

 

1. Install ActiveX again.
    Delete ActiveX at C:\WINDOWS\Downloaded Program Files
    After delete ActiveX, DVR will request to download ActiveX     automatically thru the web browser.
2. Update PC's graphic card driver.
3. Test another PC in order to exclude PC's graphic card compatible     issue. If the problem remains, it requires repairing the     motherboard (IC or Codec...failure).

NOTE︰

  1. When ActiveX cannot be downloaded automatically, refer to the user manual Optional Microsoft Internet Explorer Setup and confirm IE Security Settings correct (Tools → Internet Options → Security Settings).
  2. Also test local DVR playback with BNC and VGA outputs.
    If BNC output is with problems, it requires repairing the motherboard. If VGA output is with problems, it requires repairing the VGA card.
 

On the web browser, the camera title cannot be recognized.

 

Install ActiveX again.

Delete ActiveX at C:\WINDOWS\Downloaded Program Files
After delete ActiveX, DVR will request to download ActiveX automatically thru the web browser.

 
On the web browser, the remote audio is distortion.
 

In WAN, confirm the downloading bandwidth is enough.
Based on actual image and audio sizes, there is no recommended bandwidth.
But, recommend setting up Record Quality lower and Record FPS more (on Record Setup).

 
How to use NTP?
 

1. Build DVR in WAN with a real IP.
2. Enable NTP, then it will update the time automatically.

 
Check DVR F/W version.
 

1. Local Site︰MENU → System Setup
2. Remote Site︰DVR Configure → System → System Update →
    Firmware Version

 
Restore default username and password on the remote login window.
 

On the remote site, restore default username and password (admin/ admin).

Steps︰(Either one)

  1. Local Site︰MENU → System Setup → Load Default
  2. Remote Site︰DVR Configure → System → System Update → Load Setup From Default
 
IP Installer cannot search DVR or it cannot connect with DVR thru the web browser.
 
  1. Set DVR IP Setting with DHCP. After DVR gets a DHCP IP, use IP Installer to search it again. Then, assign it with a static IP manually.
  2. Or use Cross Over to connect DVR with PC in order to exclude any network environment issues.
  3. In WAN, confirm Router’s Web Page Port is enabled and
    corresponding to DVR’s.
  4. In LAN, if IP Installer can search DVR, but it cannot be connected thru the web browser, make sure the first 3 sections of DVR IP Address and PC IP Address must be the same.

    For example,
    DVR IP Address︰192.168.30.X
    DVR Gateway︰192.168.30.254
    PC IP Address: 192.168.30.X
 
Enable DDNS with PPPoE connection; however, the connection is not stable.
 

When the remote connection is via Router or IP Sharing device, recommend using Router’s or IP Sharing device’s DDNS function.

Reasons:

  1. DVR cannot update the actual (updated) IP in time.
  2. If setting schedule update too frequently, the IP may be blocked by DynDNS.org. In genera, schedule update once per day (1440 minutes) is recommended.

The steps to enable Router’s DDNS function:

  1. DVR:Disable DDNS function.
  2. Router:Enable DDNS function. e.g. Use DynDns.org. Must apply a DynDns account first, and then on DDNS setup just input Hostname, Username, and Password.

NOTE: If there is more than one DVR, Router must assign port forwarding.

 
How to set up DDNS?
 

1. Build DVR in WAN with a real IP.
2. On IP Setting, set up DNS 0 and DNS 1.
3. Enable DDNS function.

(1). Use ddns.camddns.com︰After register successfully, it will show        DDNS URL. e.g. http://hunt.ddns.camddns.com
(2). Use dyndns.org︰Must apply a DynDns account first, and then        on DDNS setup just input Hostname, Username, and Password.

NOTE:
When the remote connection is via Router or IP Sharing device, recommend using Router’s or IP Sharing device’s DDNS function.
If there is more than one DVR, Router must assign port forwarding.

 
As to H.264 DVR/ NVR/ Hybrid DVR with K6Viewer and A6Viewer, before install DVR HDD on PC, must install and execute Ext2Fsd-0.50.exe.
Run Ext2 Volume Manager in order to confirm PC has detected DVR/ NVR/ Hybrid DVR HDD.
On K6Viewer or A6Viewer, select File - HDD Play.
 

With K6Viewer︰
HDR-04RD/ 04RP/ 08RD/ 08RP PRO
HDR-04KL/ 08KL
HDR-16AF

With A6Viewer︰
HNR-04AF/ 09AF/ 16AF
HBR-04BE/ 09BE/ 16BE

Before install DVR/ NVR/ Hybrid DVR HDD on PC, must install and execute Ext2Fsd-0.50.exe.
Run Ext2 Volume Manager in order to confirm PC has detected DVR/ NVR/ Hybrid DVR HDD.
On K6Viewer or A6Viewer, select File - HDD Play.

Download Now︰http://sourceforge.net/projects/ext2fsd/files/Ext2fsd/0.50/

 
How to remote monitor H.264 DVR thru mobile phones?
 

Based on DVR Mobile Viewer Setting︰
1. 3GPP︰(display MPEG4 images)
    (1). 3G mobile phones have built-in streaming media players.
    (2). 3G mobile phones support MPEG4.
    (3). The following model supports 3GPP.
           HDR-04RD/ 04RP/ 08RP/ 08RF/ 16RP
    (4). DVR and Router must set up RTSP and RTP Ports. Refer to
           <RTSP and RTP Port Setup> as below.
    (5). For instance, connect to CH1.
           On the streaming media player,input rtsp://<IP:RTSP Port>/CH01
           If RTSP Port is 554 (Default), just input rtsp://<IP>/CH01
    (6). Resolution is fixed with QCIF.

2. MPEG4︰(display MPEG4 images)
    (1). Mobile phones support Windows Mobile OS that can install Mobile            Viewer (Download it from Hunt FTP ftp://hunt_ftp:hunt_ftp@
           ftp.hunt.com.tw/Software/Mobile_Viewer
).
    (2). The following model supports Mobile Viewer.
           HDR-04RD/ 04RP (till V1.1.61)
           HDR-08RP (till V1.1.28)
           HDR-08RF/ 16RP (till V2.1.80)
    (3). DVR and Router must set up RTSP and RTP Ports. Refer to <RTSP            and RTP Port Setup> as below.

3. JAVA︰(displazy MJPEG images)
    (1). Mobile phones support JAVA or Blackberry that can install Mobile            JViewer (Download it from Hunt FTP ftp://hunt_ftp:hunt_ftp@
           ftp.hunt.com.tw/Software/Mobile_JViewer
).
    (2). Mobile phones support Android OS that can install iProSecuAM. With Android mobile phone, access Google Play and search iProSecuAM.
    (3). The following models’ firmware versions support Mobile JViewer.
           HDR-04RD/ RP︰V1.1.42 – V1.1.61
           HDR-08RP︰V1.1.17 – V1.1.28
           HDR-08RF/ 16RP︰V1.1.65 – V1.1.80
    (4). The following models’ firmware versions start to support iProSecuAM.            And, new models after the followings start to support iProSecuAM V2.
           HDR-04RD/ RP︰V1.1.42
           HDR-08RP︰V1.1.17
           HDR-08RF/ 16RP︰V1.1.65

    NOTE︰
    1. Mobile phones are with SoftBankor or Docomo OS that is not supported         by Mobile JViewer; however, it can input http://<IP:Web Page         Port>Jview.html. And, its resolution is fixed with CIF.

        The following models and those models after the followings start to         support Jview.html
        HDR-04RD/ 04RP/ 08RD/ 08RP PRO
        HDR-04KL/ 08KL

    2. With Blackberry, it also can input http://<IP:Web Page Port>/bb.html thru         its browser. And, its resolution is fixed with CIF.

        The following models’ firmware versions and those models after the         followings start to support bb.html
        HDR-04RD/ RP︰V1.1.61
        HDR-08RP︰V1.1.28
        HDR-08RF/ 16RP︰V1.1.80

    3. Mobile phones are with Android OS that also can input http://<IP:Web         Page Port>. And, its resolution is fixed with CIF.

        The following models’ firmware versions and those models after the         followings start to support Android mobile phone its built-in browser.
        HDR-04RD/ 04RP/ 08RD/ 08RP PRO︰V1.1.19
        HDR-04KL/ 08KL︰V1.1.19
        HDR-16AF︰V1.1.10

4. iPhone︰(display MJPEG images)
    (1). On Safari browser, input http://<IP:Web Page Port>/iphone.html. And,            its resolution is fixed with CIF.
    (2). Or the user can install iProSecuM on iPhone. With iPhone, connect to            Apple Store and search iProSecuM.
    (3). The following models’ firmware versions and those models after the            followings start to support iPhone Safari browser.

           Support iPhone OS3︰
           HDR-04RD/ RP︰V1.1.42
           HDR-08RP︰V1.1.17
           HDR-08RF/ 16RP︰V1.1.65

           Support iPhone OS4︰
           HDR-04RD:V1.1.59
           HDR-08RP:V1.1.28
           HDR-08RF/ 16RP:V1.1.79
     (4). The following models’ firmware versions start to support iProSecuM.            And, new models after the followings start to support iProSecuM V2.
           HDR-04RD/ RP︰V1.1.42
           HDR-08RP︰V1.1.17
           HDR-08RF/ 16RP︰V1.1.65

RTSP and RTP Port Setup︰
1. 3GPP︰
    (1). DVR IP Setting - Port Assignment︰
           RTSP Port︰Required (Default 554)
           RTP Start Port︰Required (Default 1024)
           RTP End Port︰Required (Default 10000)
    (2). Router︰
           RTSP Port︰Must be the same as DVR's and use TCP connection.
           RTP Start Port︰Must be the same as DVR's and use UDP connection.
           RTP End Port︰Must be the same as DVR's and use UDP connection.

    NOTE︰
    Each connection requires the user to open at least four RTP Ports (two     ports for image transmitting and the other two ports for audio). In other words, if there are three users monitor the same DVR simultaneously, it is required opening at least twelve RTP Ports.
    No matter DVR connects the audio or not, because it still will transmit the data, the user still has to open RTP Ports for audio transmitting.

2. MPEG4 (Mobile Viewer)︰
    (1). DVR IP Setting - Port Assignment︰
           RTSP Port︰Required (Default 554)
    (2). Router︰
           RTSP Port︰Must be the same as DVR's and use TCP connection.

 
How many Speed Domes can be connected by one H.264 DVR?
 

It depends on DVR channel numbers.

The steps to test PTZ function︰
1. Set up PTZ camera ID, Baud rate, and Protocol.
2. Connect PTZ cameras into DVR RS-485 connector with Cascade or     Parallel Connection.
3. DVR PTZ Setup: (MENU → Camera Setup → PTZ Setup) Set up PTZ     camera ID, Baud rate, and Protocol on each channel.
4. Control PTZ cameras︰
    (1). Local site︰Select a PTZ Camera channel with single channel format            and then enable PTZ control.
    (2). Remote site︰Select a PTZ camera channel (not necessary with single            channel format) and then use PTZ control of the left-side panel.

NOTE︰
1. If DVR RS-485 connector is with T+T-R+R-, must connect with cascade.     Besides, DVR must integrate with remote controllers.
2. If DVR RS-485 connector is with D+D-, must connect with parallel     connection. And, DVR is not required to integrate with remote controllers.

 
DVR cannot detect HDD. OSD shows "No HDD".
 

1. Confirm HDD compatibility (refer to HDD compatible list and check its      brand and capacity).
2. Make sure the HDD power cable is connected well.
3. Make sure the HDD cable is connected well or try another HDD cable.
4. Make sure the jumper setting is correct (Master/ Slave).
5. Try another HDD or use PC to format HDD (or DVR select Full Format      HDD).

After confirm the above steps and the problem remains the same, it requires exchanging the motherboard.

 
How to check USB disk compatibility on H.264 DVR?
 

1. Refer to DVR user manual's Appendix.
2. Or test USB Backup in order to confirm whether USB flash memory is      compatible or not.
3. Format USB disk with FAT32.

For instance, test Picture Backup︰
1. In Live Mode, insert an USB disk and select [Disk Information] to confirm      its installation status.
     USB Install︰Yes
     USB Capacity︰__MB
     USB Used Size︰__MB__%
     USB Left Ratio︰__MB__%
     Or display as below.
     USB Device List

 
CD/ DVD backup is failed.
 

1. Make sure the cable is connected well.
2. Make sure the jumper setting is on Master.
3. Make sure to insert a correct disc.
    CD RW:CD only.
    DVD RW:DVD only.
4. If the disc is used, confirm the following.
    (1). Make sure the disc space is still available.
    (2). Make sure it did not select [Close Disc] on last backup.
5. Try another disc or try another brand.

After confirm the above steps and the problem remains the same, RMA CD/ DVD RW.

 
H.264 DVR DVD backup can not exceed 2GB each time.
 

Based on DVR’s system specification, DVD backup can not exceed 2GB each time.

However, the user can back up continuously till the DVD disc capacity is full.
Just select not to close disc each time and repeat the same steps.

 
On Windows 7 or Vista, must right-click on the application and click [Run as administrator] or [add into the trusted site] in order to function properly.
 

On Windows 7 or Vista, must right-click on the application and click [Run as administrator] or [add into the trusted site] in order to function properly.

NOTE︰
DVR doesn't support Windows7 IE64bits.
With IE64bits, it requires accessing C:\Program Files\Internet Explorer and executes iexplore.exe.